Tumbling down the rabbit hole results in confusing conversations. Alice learned that lesson in her discussions with a mad hatter, a caterpillar, and a Cheshire cat. My lesson is still underway with computerized, on-line chats and with supposedly real people on the other end of a telephone line. My recent journey through the looking glass began with my sudden inability to communicate with my Internet link to the virtual world.
The pop-up message did not say “drink me,” but rather suggested I should check my router, that mystical device between my computer and the reversed world on the other side of the mirror. My attempts to reconnect my real world to its image failed. It was likely that the portal – switching to another literary illusion for the moment – was, itself, broken.
I journeyed to Best Buy to purchase a replacement for the router I’ve been using for the last fifteen years. Returning home, I connected all of the wires going into and out of the device. Nevertheless, the Internet was still unavailable. It was then, when I picked up the receiver to my telephone, that I realized my connection with AT&T was completely unavailable. My problem was with the muggle world, and not one of magical cyberspace. Or so I presumed.
With my landline dead, I had to resort to my emergency cellphone to call AT&T to ascertain when their service would be resumed. It was then that my Wonderland conversations began, at twenty-five cents a minute, given my limited plan with ConsumerCellular, the provider for my non-smart cellphone.
Our tea-party started with the AT&T agent’s statement that I did not exist. The company had no record of my telephone account, although I have been sending them more than $130 each month for the past sixteen years of residence at Eagle’s Trace. Since my record could not be found, the telephone company could not tell me if their service to my neighborhood was working and, if not, when it might be resumed.
Since I did not exist, according to AT&T’s record, I decided it was time for me to transfer my allegiance to Comcast/Xfinity, the source of my television coverage at Eagle’s Trace. We paid our television fee through our monthly service contract with ET. However, Karen had been receiving, each month, a billing statement directly from Xfinity indicating she had a credit of $163, the origin of which we had no idea. However, this recurring notice did indicate Xfinity recognized her existence. This observation gave me confidence to call Comcast, using my ConsumerCellular cellphone, to establish telephone and Internet service with them. However, since we had neither a smartphone, with text message capabilities, nor a functioning email connection, Comcast could not confirm that we had ordered their service. The rabbit hole became deeper.
I agreed I’d find a local store and visit them the next day to pick up the router required for connection to the Xfinity Internet However, without access to online sources, I would not be able to locate the nearest one. The Xfinity agent finally located one on South Voss. I planned to pick up the required router the next day. Meanwhile, I could return the one I had purchased earlier in the day from Best Buy. Fortunately, they were willing to refund the cost for the returned device. My tea-party began to have a few pleasantries.
At the same time, the mad-hatter’s teapot had a few more surprises. Later that evening, our land-telephone rang! Service had been restored as mysteriously as it had been lost that same morning.
Early the next day, I returned to the Looking Glass World and, using the pro-offered bird-head mallets, I began the next round of my croquet match. I should have known better.
I thought I would check out the online Comcast account, identified under Karen’s name, to determine the status of the order I had placed the previous day. Unfortunately, we had never established a password for her online account, since we had never had any need to access it. However, the account could be accessed through her Username. Surely, I could follow the steps for “change a password” and establish one for her. Unfortunately, in true Alice’s world fashion, the steps to be followed led to a circular system in which a password was required in order to change the password. Thus, in an attempt to establish her password, I began an Internet chat session, lasting more than four hours!
I lost track of the number of agents to whom I was transferred for an ongoing chat with Xfinity. With each exchange, I had to wait for the new agent to review the preceding chat before continuing. The comments they returned seldom had any relationship to the questions I raised. Many of the replies were for preestablished pleasantries expressing how interested they were in my problem and how they would solve it, immediately, to my satisfaction. Alice had more meaningful interchanges with the caterpillar and the Cheshire cat than I did with the five Indians I met for tea!
By the end of our extended interlude, I learned that it would not be possible to change the password, since I did not have access to a smartphone to which a text message could be sent with the necessary security code required to complete the process. However, my own Username could be added to the account Karen held. The only problem was, as a mere co-user, I did not have access to any of the actual content for the account. As co-user, I could see only the overview page for her website.
Nevertheless, I had not been dissuaded from going to the Comcast store on South Voss, even though the now-available site map indicated closer locations existed. When I arrived, the human agent at the South Voss Xfinity store could not find any records for the order I had placed yesterday with their telephone agent. I had to begin again.
After an hour-long interaction, I contracted for a transfer of my AT&T landline telephone number to a Xfinity landline connection. Along with keeping the same telephone number I could retain my email address. I was extremely pleased I would not be required to notify all of my commercial accounts as well all of our family and friends about new ones! The tea-party, finally, had a pastry to offer.
I was also able to transfer my telephone number from my dumb ConsumerCellular phone to a new smartphone. Although I’m currently waiting for the transfer of my telephone numbers to occur before being able to complete my new Internet and iPhone connections, Karen’s new smartphone, with a new number, is functional. All she needs to do is to start using it. Moreover, it appears that the monthly cost for a landline, an Internet connection and two smartphones will be less than half what I have been paying AT&T for my nonexistent account with them.
In the meantime, I must wait until I have a functioning cellphone capable of receiving text messages before I can attempt another chat with the intent of having direct access to Karen’s Comcast account. I’m not sure I’m looking forward to another conversation in which the meaning of words depends upon the meaning intended by the speaker, regardless of those of the listener. On the other hand, much of current communication in life, be it relating to morals, civics, religion or politics, seems to bear these conditions. Communication now exists as a series of parallel monologues without any dialog being possible. When looking into a mirror, speakers see only their own lips moving and believe they are communicating with others. They’re not.